Privacy Policy

1. Who we are

RedPxl is the trading name of RedPxl Limited, a company registered in England and Wales (company number 15859264).

• Registered office: The Hall, Church Road, Great Hallingbury, Bishop's Stortford, CM22 7TY
• Office: 77 Marsh Wall, Canary Wharf, London, E14 9SH
• Email: zain@redpxl.uk
• Phone: +44 7525 832432

RedPxl Limited is the controller of the personal data described in this policy, unless we say otherwise below. If you have any question about this policy or your data, email zain@redpxl.uk.

2. The data we collect

When you contact us. If you fill in our contact form, email us, call us or message us on WhatsApp, we collect your name, email address, phone number, company or brand name, and anything you tell us in your message, such as your store, your goals or your budget.

When you join our newsletter. We collect your email address and the date, time and page you signed up on.

When you apply for a job. We collect what you send us: usually your name, contact details, CV, portfolio and any notes from interviews.

When you are a client, or work for one. We collect the business contact details of the people we work with, and our messages with them in Slack, WhatsApp, email or whatever tool the client uses. We also keep records of the work, tasks, changes and results on the account.

When you browse the site. Our hosting provider records basic technical data, such as your IP address, browser and device type, and the pages you request. This keeps the site secure and working. We also use privacy-friendly analytics that count visits and page speed without cookies. We also use Google Analytics and Microsoft Clarity, which set cookies, but only if you accept analytics cookies. Clarity records how you use a page, such as clicks and scrolling, and masks what you type. See our Cookie Policy for details.

We do not collect special category data, such as health information, through this site, and we ask you not to send it to us.

3. Why we use it, and our lawful basis

Where we rely on legitimate interests, we have weighed them against your rights. You can object at any time (see section 8).

We do not sell your personal data. We do not make decisions about you based solely on automated processing.

4. Data we handle for our clients

When we run ads, stores, email or SMS for a client, we may handle personal data about the client's own customers, such as order data or email lists in Shopify, Klaviyo or ad platforms. In that work, the client is the controller and RedPxl acts as a processor on the client's instructions. That processing is covered by our agreement with the client, not by this policy. If you are a customer of one of our clients, please contact that brand about your data.

5. Who we share it with

We only share personal data with people who need it to help us run RedPxl, and only as much as they need. They are:

• Website hosting: Vercel Inc., which hosts this site and provides our cookieless analytics.
• Email and documents: Google Workspace (Google Ireland Limited and Google LLC), which also delivers newsletter sign-ups to us.
• Messaging: Slack, and WhatsApp (Meta) if you choose to message us there.
• Analytics: Google Analytics (Google) and Microsoft Clarity (Microsoft), only if you accept analytics cookies.
• Professional advisers: our accountants, lawyers and insurers, where needed.
• Authorities: when the law requires it.

If RedPxl is ever sold or restructured, personal data may pass to the new owner, who must keep using it in line with this policy.

6. International transfers

Some of these providers, such as Vercel, Google and Microsoft, may process data outside the UK, including in the United States. When that happens, we make sure a lawful safeguard is in place. That means one of: a UK adequacy decision (including the UK extension to the EU-US Data Privacy Framework, for certified companies), the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.

7. How long we keep it

When we no longer need data, we delete it or make it anonymous.

8. Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is wrong or incomplete;
• ask us to delete your data;
• ask us to limit how we use your data;
• object to us using your data based on legitimate interests, and to direct marketing at any time;
• ask for your data in a portable format, where the law allows;
• withdraw your consent at any time, where we rely on it. This does not affect what we did before you withdrew it.

To use any of these rights, email zain@redpxl.uk. We will reply within one month. It is free, unless a request is clearly unfounded or excessive. We may ask you to confirm your identity first.

9. Unsubscribing

Every newsletter includes a way to unsubscribe. You can also email zain@redpxl.uk with "Unsubscribe" and we will take you off the list.

10. Keeping your data safe

We limit access to the people who need it, use two-step verification on our main accounts, and use services that encrypt data in transit. No system is perfectly secure. If something goes wrong that puts your data at risk, we will act quickly and tell you and the regulator where the law requires it.

11. Children

This site and our services are for businesses. We do not knowingly collect data from anyone under 18.

12. Complaints

If you are unhappy with how we have handled your data, please tell us first at zain@redpxl.uk so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator:

• ico.org.uk
• 0303 123 1113

13. Changes to this policy

We will update this policy when the way we use data changes. The date at the top shows when it last changed. If a change is significant, we will make it clear on the site or tell you directly.